If you are looking for Emirates Customer Service Jobs in Dubai, the Emirates Group is currently listing customer service opportunities in Dubai. These roles are suitable for candidates who enjoy working with customers, communicating with people and building a career in the aviation industry.
The available customer service opportunities include Airport / Customer Service Agent, Marhaba Service Agent and Customer Sales and Service Consultant roles. Successful candidates may receive training before being assigned to areas such as Emirates Airport Services, dnata, Marhaba Services or the Contact Centre.
The Emirates Group is based in Dubai and operates businesses including Emirates Airline and dnata. The official careers page says the customer service team works in a fast-paced and international environment.
Emirates Customer Service Jobs in Dubai – Job Details
| Job Details | Information |
|---|---|
| Company | Emirates Group |
| Job Category | Customer Service |
| Job Location | Dubai, UAE |
| Job Type | Full-time and Part-time opportunities |
| Available Roles | Airport / Customer Service Agent, Marhaba Service Agent, Customer Sales and Service Consultant |
| Education | A Levels / High School Certificate |
| Language | English required |
| Other Languages | Additional languages are an advantage |
| Work Schedule | Shift-based |
| Computer Skills | Windows, Microsoft Word, Excel and Email |
| Salary | Not specified on official vacancy page |
| Benefits | Salary and travel benefits |
| Experience | Requirements vary by role |
| Application | Online through Emirates Group Careers |
The official Emirates Group vacancy states that both full-time and part-time opportunities are available.
Available Customer Service Roles
1. Airport / Customer Service Agent
Airport and Customer Service Agents are among the first employees customers may meet at Dubai International Airport.
The role can involve helping passengers with:
- Check-in
- Boarding
- Arrivals
- Baggage services
- Lounge assistance
- Connecting passengers
- Families and children
- Unaccompanied minors
- Passengers requiring additional assistance
- General customer service
The role also provides experience in airport operations, customer service and problem-solving.
2. Marhaba Service Agent
Marhaba Service Agents provide personalized assistance to airport customers.
Their duties can include helping passengers with:
- Check-in
- Immigration
- Boarding
- Baggage services
- VIP customer assistance
- Families
- Unaccompanied minors
- Passengers requiring additional support
This role is focused on customer experience and service quality.
3. Customer Sales and Service Consultant
The Contact Centre role involves communicating with customers and helping them with travel-related questions and services.
The role can include:
- Answering customer questions
- Providing travel information
- Resolving customer queries
- Communicating through different channels
- Supporting customers during their journey
- Identifying sales opportunities
- Providing clear and accurate information
- Using communication and problem-solving skills
For this particular Contact Centre role, the official vacancy requires English plus at least one additional specified language.
Emirates Customer Service Jobs – Eligibility
Candidates applying for these Emirates Customer Service Jobs in Dubai should meet the basic requirements listed by Emirates Group.
Basic Requirements
- Fluency in spoken English
- Fluency in written English
- A Levels or High School Certificate
- Good interpersonal skills
- Excellent customer service skills
- Willingness to work shifts
- Basic computer skills
- Ability to use Microsoft Word, Excel and Email
- Willingness to wear a uniform for front-line customer-facing positions
Knowledge of another language is considered an advantage for general customer service roles.
Additional Language Requirements for Contact Centre
For the Contact Centre Customer Sales and Service Consultant position, candidates must have English proficiency plus at least one of the following languages:
- Arabic
- French
- Czech
- German
- Italian
- Japanese
- Cantonese
- Mandarin
- Russian
- Spanish
- Polish
- Portuguese
The official vacancy also states that strong customer and sales focus is required. For messaging-based work, accurate and fast typing with good written communication is important.
Salary and Benefits
The official Emirates Group page does not specify an exact salary amount for these customer service roles.
However, Emirates states that employees joining in Dubai can receive an attractive salary and travel benefits, including discounts on flights and hotel stays around the world.
Applicants should check the official offer and employment terms for the exact salary, benefits and conditions applicable to their selected position.
Emirates Customer Service Jobs in Dubai – Training
Selected candidates can go through an extensive training programme.
According to Emirates Group, the training includes:
- Systems training
- Customer service skills
- Role-specific preparation
After training, employees can be allocated to areas such as Emirates Airport Services, dnata, Marhaba Services or the Contact Centre.
Emirates Recruitment Process
The official Emirates Group page explains the following recruitment process:
Step 1 – Apply
Submit your application through the Emirates Group Careers website.
Step 2 – Application Review
The recruitment team reviews your application.
Step 3 – Video Interview and Assessment
If shortlisted, candidates may receive a link for an interactive and gamified video interview assessment through HireVue.
Step 4 – Job Offer
Successful candidates receive an employment offer that includes the applicable benefits package.
How to Apply for Emirates Customer Service Jobs in Dubai
Interested candidates should apply through the official Emirates Group Careers website.
Official Job: Customer Service Roles – Dubai
Location: Dubai, UAE
Company: Emirates Group
Apply Online:
Emirates Group Customer Service Jobs – Official Application
Before applying, carefully read the official requirements and provide accurate information in your application.
Important Information for Applicants
This opportunity is related to customer-facing and contact centre roles, so good communication and customer service skills are important.
Candidates should also be comfortable with shift-based work. Front-line customer service positions require employees to wear a uniform.
The official vacancy does not provide a fixed closing date on the page, so applicants should check the Emirates Group Careers website for the latest availability before applying.
Why Consider a Customer Service Career in Aviation?
Customer service roles can provide experience in areas such as:
- Customer communication
- Airport operations
- Problem-solving
- Sales and service
- International customer interaction
- Aviation operations
- Customer experience
The Emirates Group also states that strong performance can provide opportunities for career progression and internal moves across airport operations, customer service and other business areas.
Frequently Asked Questions
1. Are Emirates Customer Service Jobs available in Dubai?
Yes. The official Emirates Group Careers website lists Customer Service Roles in Dubai, including Airport / Customer Service Agent, Marhaba Service Agent and Customer Sales and Service Consultant opportunities.
2. What education is required for Emirates customer service jobs?
The basic qualification listed is an A Levels / High School Certificate.
3. Is English required?
Yes. Candidates must have fluency in spoken and written English.
4. Do I need another language?
For general customer service roles, an additional language is an advantage. For the Contact Centre role, English plus at least one specified additional language is required.
5. Are these jobs full-time or part-time?
The official Emirates Group page states that both full-time and part-time opportunities are available.
6. Is the Emirates customer service job salary mentioned?
No exact salary amount is listed on the official vacancy page. Emirates mentions attractive salary and travel benefits, including flight and hotel discounts.
7. Is previous customer service experience mandatory?
The general qualification section does not list a specific number of years of previous experience. Candidates should check the requirements for the particular role before applying.
8. How can I apply?
You can apply online through the official Emirates Group Careers website using the application link provided above.
Source & Disclaimer
Source: Official Emirates Group Careers website.
This article is published on MohitInDubai to make the vacancy information easier for job seekers to understand and find. Job details can change at any time. Applicants should always check the official Emirates Group Careers website for the latest requirements, availability, salary, benefits and application information before applying.
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